Are there any public (external) applications of a wiki for a financial institution?  Possibly… but I can’t think of one right off hand.  Today, you could buy a knowledgebase product for your call center, which may contain a public component (essentially a FAQ for your end users). It seems likely that most FIs would not want the headache of managing a public wiki for such a purpose, especially since the content can get out of control.

There are certainly some appropriate internal applications of a wiki for financial institutions. Rather than pay for a knowledgebase product from Liveperson or some other provider, your internal staff may well benefit from a wiki to store SOPs and other content in a readily accessible, collaborative, tracable medium. That’s a good wiki application.

There are a number of opensource wiki applications available. So which one should you get? Ah! Now that’s a very good question. While I can’t cover it in one page, let’s say… what’s easy to use? What’s going to be around for a long time with good support? What free wiki is “winning”? I think the answer is obvious, but decide for yourself!

See http://s23.org/ for wiki stats.

FastWrap
Well, I may not have raised more questions than I answered, but sometimes it’s good to just be thought-provoking.

Randall S. Pearson

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